Question 1

How quickly can you fix my broken springs?

Accepted Answer

In most cases, we can repair broken springs the same day you call. Our technicians carry the most common spring sizes on their trucks, allowing for immediate repairs. For standard torsion or extension springs, expect the repair to take 1-2 hours from arrival.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break primarily due to normal wear and tear. Most springs are rated for 10,000-15,000 cycles. Regular maintenance can extend spring life significantly.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We offer several financing options including 0% APR for 12 months on approved credit, low monthly payment plans up to 60 months, and no prepayment penalties.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours. Double doors may take 4-6 hours. We complete most installations in a single day.

Question 5

What is included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes visual inspection, lubrication, hardware tightening, track alignment, safety sensor testing, opener adjustment, weather seal inspection, and a detailed report.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained to service all major brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, LiftMaster, Chamberlain, Genie, and Craftsman.

Question 7

What areas do you serve?

Accepted Answer

We proudly serve Zebulon, Wendell, Knightdale, Rocky Mount, Nashville, Spring Hope, Bailey, Middlesex, Wilson, Louisburg, and surrounding NC communities.

Question 8

What warranty do you offer?

Accepted Answer

We stand behind our work with a comprehensive 5-year warranty on all parts and labor.

Question 9

Is emergency service more expensive?

Accepted Answer

Unlike many companies, we do NOT charge extra for nights, weekends, or holiday emergency calls. Our regular rates apply 24/7.

Question 10

How do I know if I need a repair or replacement?

Accepted Answer

Generally, repair is better if the door is less than 15 years old and damage is limited. Replacement makes more sense when the door is over 15-20 years old or multiple components are failing.

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